FAQ

WHAT IS YOUR RETURN POLICY?

Your Satisfaction is guaranteed.

If you are not completely satisfied with your online purchase, we will accept the un-worn, or defective items for an exchange, within 10 days of receipt purchase.  Please contact us exclusiveseyesent@gmail.com.

Note: Scratched lenses are considered normal wear and are not covered under warranty. 

HOW CAN I TRACK THE STATUS OF MY ORDER?

When your order ships from our fulfillment center, you'll receive an email confirmation with your shipping tracking number. You can go to www.usps.com and enter your tracking number to check delivery status.  

HOW SHOULD I CARE FOR MY SUNGLASSES?

The best way to look fashionable is by keeping your sunglasses clean. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

The ideal way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses.

To avoid damage, never clean your sunglasses with paper towels, napkin or which, leave scratches on your sunglasses. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

For purchases made in the continental United States, use the guide below to estimate delivery time.

  • Standard: Allow 7-10 business days for delivery
  • Second Business Day: Allow 2-3 business days for delivery
  • Next Business Day: Allow 1-2 business days for delivery

Business days are Monday through Friday, excluding U.S. federal holidays.

All standard orders will be processed and shipped within 2-3 business day. Expedited orders placed after 2PM EST will be processed and shipped the next business day.